Staffing Solutions

Real Estate & Property Management Services

The Demands on Australian Real Estate and Property Management Businesses Are Growing

Australian real estate and property management businesses are under increasing pressure to deliver a high level of service while managing costs and creating capacity for growth.

Outsourcing allows you to delegate tasks that may traditionally be completed locally, or simply aren’t getting the attention they need because your local team is focused on higher-value activities, client relationships and retention.

At Affordable Staff, we employ full-time team members who work from our office in the Philippines. Each team member is assigned exclusively to one client, providing consistent, dedicated support while becoming familiar with your business, systems and processes.

Our Point of Difference

Our point of difference comes from combining extensive real estate industry experience with the outsourcing expertise we’ve built since 2010.

This experience, together with our established infrastructure and support model, allows us to work closely with real estate and property management businesses to identify where outsourcing can create capacity and how it can be successfully integrated into their existing operations.

What is a Property Virtual Assistant?

Outsourcing was once something primarily available to larger businesses with the resources to establish their own offshore operations. Affordable Staff makes managed outsourcing accessible to small and medium businesses, including real estate and property management agencies across Australia.

We manage the recruitment and employment process, helping identify an offshore team member whose skills and experience align with your requirements. Behind every placement is ongoing support, training, technology, IT, security and onsite leadership to help create a successful long-term working relationship.

We also encourage regular communication between clients and their assigned team member, with clear expectations, defined KPIs and ongoing feedback helping everyone stay aligned.

Outsourcing Property Management Tasks

Outsourcing has traditionally been an option for larger businesses with the resources to invest in infrastructure and setup. At Affordable Staff, we’ve made this proven business model accessible and cost-effective for small to medium businesses, including those in the Australian property management and real estate industries.

Once you outsource with us, we work with you to employ the best staff and implement key tasks.

We have a unique, multi-stage employment process that only secures team members who have successfully passed each level.

We believe communication is key, and we use proven methods for you to ensure regular contact with the assigned Virtual Assistants, supported by systems that measure effectiveness and performance. As an additional level of support, every new Virtual Assistant receives ongoing training, cultural education, and support from their supervisor.

Why Hire Property Management Virtual Assistants?

Bringing an offshore team member into your business can create additional capacity, reduce the time your local team spends on repetitive administrative work and allow them to focus more of their time on clients, relationships and higher-value activities.

Outsourcing Can Reduce Employment and Operational Costs

Building an offshore team can provide a more cost-effective way to create additional capacity within your business. With Affordable Staff’s managed outsourcing model, the office space, equipment, technology, IT infrastructure and onsite support surrounding your assigned team member are already taken care of.

Outsourcing Can Help Grow Your Business

With time freed up, you and your local staff have more resources to invest in seeing clients and building relationships. Also, your offshore staff can perform marketing tasks that generate leads for your business, such as customer satisfaction surveys, social media management and newsletters.

Outsourcing Improves Business Efficiency

Delegating repetitive and time-consuming administrative tasks can free your local team to focus on the work that benefits most from their experience, relationships and local knowledge. With the right tasks delegated, your business can get more done without simply adding more to everyone’s workload.

Outsourcing Will Support Your Local Staff

Remote staff are the ideal support for your in-house team. As your local staff is likely focused on client relations and other tasks that demand their physical presence, virtual assistants can be assigned to ensure that preparations, such as documents or schedules, needed for your team to effectively carry out their tasks are being taken care of.

How Is Performance Supported?

We provide clients with tools and support to help them stay across their offshore team member’s work and performance. This includes activity tracking against agreed benchmarks, periodic screen snapshots and shared collaboration platforms that make it easy to track tasks, progress and documentation.

Like any team member, performance also comes down to clarity. We encourage clients to set clear expectations, communicate regularly, define KPIs and provide ongoing feedback.

Behind every offshore team member is an onsite support network, including Team Leaders and dedicated support teams who provide guidance, monitor performance and help ensure work is completed to a high standard.

Have Questions About Building an Offshore Team?

What Tasks Can a Property Management Virtual Assistant Do?

A Property Management Virtual Assistant can support your business with a wide range of administrative and back-office tasks, from processing applications and maintaining property listings to scheduling appointments, managing documentation and supporting day-to-day property management processes.

Depending on the role, they can also assist with areas such as marketing, lead generation and client retention, helping create more capacity for your local team to focus on clients, relationships and higher-value activities.

Want to Discuss Your Outsourcing Needs?

Top 10 Tasks PMs Outsource

Top 12 Real Estate Tasks Outsourced

Top 12 Lead General & Marketing Tasks

How Much Management Does a VA Require?

Like any team member, successful outsourcing starts with clear expectations, regular communication and ongoing feedback.

We encourage clients to manage their offshore team member just as they would someone in their local office, with clearly defined responsibilities, KPIs and regular check-ins.

Behind every offshore team member is also an onsite support network, including Team Leaders and dedicated support teams who provide guidance, monitor performance and support their ongoing development.

How Much Can My Business Save by Outsourcing?

The potential savings will depend on the role, skills required and your individual business needs. In addition to the cost of the team member, it’s important to consider the wider costs associated with employment, including office space, equipment, technology and support.

Contact our team and we can talk through the requirements of your role and the expected investment.

How We Partner with Clients

Since 2010, Affordable Staff has worked with Australian businesses to develop effective ways of integrating offshore team members into their operations, with extensive experience across Property Management and Real Estate.

We work with clients to understand how their business operates, identify suitable tasks for outsourcing and establish clear processes for how responsibilities are shared between local and offshore team members.

Over the years, we’ve developed proven real estate processes and workflow templates that can be adapted to suit each agency’s individual systems and requirements. This helps create clarity around who is responsible for each part of a process and how tasks move between local and offshore team members.

The goal is to create additional capacity within the business, allowing local teams to spend more time on client relationships, service, growth and other higher-value activities.

Below is an example of how an Affordable Staff offshore team member can work within the day-to-day workflow of a Real Estate business.

How Do I Know if Hiring a VA Is a Good Fit for My Business?

Every business is different, so outsourcing isn’t a one-size-fits-all solution. The right approach depends on where your team’s time is going, the tasks creating bottlenecks and where additional capacity could make the biggest difference.

That’s why our first conversation is about understanding your business, your current processes and what you’re hoping to achieve. From there, we can help identify tasks that may be suitable for outsourcing and whether an offshore team member is the right fit for your business.

Our initial consultation is obligation-free, giving you the opportunity to ask questions, explore your options and get a clearer understanding of how outsourcing could work within your business.

Is Outsourcing a Long-Term Solution for My Business?

Since 2010, we’ve worked with Australian businesses across a range of industries, including Property Management and Real Estate, to build long-term outsourcing partnerships.

We understand that introducing outsourcing into your business can feel like a big decision, particularly if you’ve never done it before. That’s why our first conversation is about understanding your business, where your time is going and where additional support could make the biggest difference.

When you contact us, we’ll talk through how outsourcing could work within your business, including the types of roles and tasks that may be suitable, the ongoing investment and the support and infrastructure Affordable Staff provides.

It’s an opportunity to ask questions, understand your options and decide whether outsourcing is the right long-term fit for your business.