Harcourts New Zealand Conference 2019

Why Affordable Staff?

We are an Australian and New Zealand based outsourcing business that supply dedicated Virtual Assistants that are upskilled and trained to adapt to an individual’s way of doing business.

Our Australian, New Zealand & Philippines team has developed proprietary core templated real estate processes & procedures that can be applied and adapted to an individual agency or at a corporate level. Each task specifies the involvement of the local Australian staff and offshore team members, including benchmarked data around time.

The overall objective when working with clients is to give business owners and teams a proven, cost effective and safe way to outsource their Real Estate admin, using best practice systems allowing the business owner to focus on profitability, growth and increase the customer experience.

Outsourcing for over 10 years, Affordable Staff have worked hands on with over 167 agencies on creation of systems & procedures developing best practices of outsourcing / implementation for Property Management & Real Estate.

Or call me direct on 0422 540 909

There are over 79 tasks clients have their VA's Doing on A Daily Basis

With over 79 tasks clients have their VA’s completing on a daily basis there are 10 core tasks that are the most common among all clients, which are listed below:

Processing Applications

Process applications, including following up outstanding documents ready for approval by the owner.

Lease Renewals

Populate lease renewal documents including special terms from PM software ensuring correct additional documents are current and ready for delivery to your tenants.

Generating CMA's

Creation of Competitive Market Analysis to understand the value of a property and to assess rent increases.

Electronic Filling of Documents

Filing documents electronically and ensuring that all data is synchronized between the real estate CRM software, trust accounting software and other software platforms that are used. Maintaining the agency CRM to ensure it accurately reflect the current position of the business.

Data Mining / Lead Generation

Scheduling and executing newsletter campaigns for owners, tenants, buyers and sellers. Creation and execution of Social Media campaigns.

Monitor Compliance Registers

Monitor and maintain smoke alarm, body corporate, pool safety and other registers to ensure compliance.

Manage Maintaince

Follow up outstanding maintenance and invoices with contractors to ensure that maintenance is completed in a timely manner and entry notices are issued if required for contractors to attend properties.

Schedule Routine Inspections

Schedule inspection runs, email entry notices and follow up with reminder call or message prior to inspections to ensure agency time is not wasted

Generate Sign Up Packs

Compiling of local information sheets for tenants, buyers and sellers to ensure that you are front of mind during the stressful move process.

Maintain Listings

Schedule and list open home times on web portals and ensure they are up to date.

There are over 79 tasks clients have their VA's Doing on A Daily Basis

With over 79 tasks clients have their VA’s completing on a daily basis there are 10 core tasks that are the most common among all clients, which are listed below:

Processing Applications

Process applications, including following up outstanding documents ready for approval by the owner.

Lease Renewals

Populate lease renewal documents including special terms from PM software ensuring correct additional documents are current and ready for delivery to your tenants.

Generating CMA's

Creation of Competitive Market Analysis to understand the value of a property and to assess rent increases.

Monitor Compliance Registers

Monitor and maintain smoke alarm, body corporate, pool safety and other registers to ensure compliance.

Manage Maintaince

Schedule Routine Inspections

Schedule inspection runs, email entry notices and follow up with reminder call or message prior to inspections to ensure agency time is not wasted

Generate Sign Up Packs

Compiling of local information sheets for tenants, buyers and sellers to ensure that you are front of mind during the stressful move process.

Maintain Listings

Schedule and list open home times on web portals and ensure they are up to date.

Electronic Filling of Documents

Data Mining / Lead Generation

Scheduling and executing newsletter campaigns for owners, tenants, buyers and sellers. Creation and execution of Social Media campaigns.

Software our Team Use Daily

Zoom

Zoom

Zoom

Zoom

Zoom

rest connect

Or call me direct on 0422 540 909

How We Work With You

We are an Australian and New Zealand based outsourcing business that supply dedicated Virtual Assistants that are upskilled and trained to adapt to an individual’s way of doing business.

Pia joined our team when we opened our doors. She is an integral part of our business, providing support to my property managers, answering calls, following up tasks such as maintenance, arrears, sending out surveys, calling each tenant quarterly and most importantly giving my team time to build better relationships with their clients. Our property managers don’t focus on admin tasks, they focus on creating efficient work flows that provide a better experience for the client.

Affordable Staff are great. My full time virtual assistant has been a game changer for my business and the terms you enter into are easy and straightforward.

You came highly recommended by a consultant that I value. I just liked how you did it, I was comfortable whenever Damien and I sat down and we went through, and you explained what you were doing. It’s allowing the team to be touching and adding more value to our clients in a much different way than what we used to before. The offshore team has been able to remove stuff that my property managers just don’t need to do anymore. To be honest, I couldn’t do without it now. I couldn’t go back three years.

I can’t recommend Affordable Staff highly enough, the entire team from the management to the VA’s to our representative Damien have all been with us every step of the way in implementing processes and structure which has created an efficient streamlined business. If ever I need anything Damien is only a call away and always willing to listen and introduce new ideas to provide solutions.

I can’t recommend Affordable Staff highly enough as my team are fully supported. The pressure is taken off where we can now have lunch every day and actually leave on time every afternoon.

The introduction of a VA to our property management division has been nothing short of a game changer. I can now provide a new level of unequaled support to ten property managers across three separate sites.

My recommendation for any business is to take a step back and look at what’s coming to the market. Look at software, hardware and social media. Look also at outsourcing but don’t look at it as something that’s going to take away from your business, rather something that’s going to add value to your business.

What a pleasant and rewarding experience working with Damien Eva & Crystal. From the very first phone call nothing was to much trouble with everything being explained no rush no hurry. Things were done at our pace and only when we were ready and satisfied. Follow up phone calls to ensure everything going well. To end up with a virtual assistant as in Jomar we couldn’t be more happy. Can fully recommend Affordable Staff to anyone.

The team at Affordable staff are so helpful. David and Eva provide sound leadership and are very hands on, and Damien Barnett offers so much support when you really need it. We have been blessed by working with not 1 but 2 Joys, who live up to their name. They are a JOY to work with. Do yourself a favour, if you are considering Outsourcing, call these guys and start. You wont regret it.

Our local staff can now focus on more client-facing and client-building relationships while our team in the Philippines are doing some of the back-end things to help them out in their day-to-day operations. We’re introducing a lot of things that we just could not have done otherwise. Before we just didn’t have the manpower to achieve it. So I think now, we can give a much higher level of service to our clients because they’re helping the team do that.

Before working with Affordable Staff I’d tried working direct with freelancers and I also tried another outsourcing company. I kind of lost faith at that time because there was a lot staff turnover and I didn’t feel like we aligned. I ran into another one of your clients and she mentioned to me that she was having a wonderful experience. So I thought “right, I’m going to grab that company and give them a call.” It’s been amazing. The way that you guys recruit people, check them out first, and make sure that whoever you’re putting forward, you know, is capable and committed. It’s been fantastic

Our experience with Affordable Staff has been fantastic. The way they recruit and then induct the team is second to none. I can say this because we have had experience with another company. They are easy to deal with and upskill the girls on the programs before they start working with you. Their understanding of the industry is great and they are all very easy to deal with. If you are considering hiring a remote team, Affordable Staff are the people you should be talking with.

One of the biggest reasons I chose to work with you is you Security. I love the fact that you have an infrastructure in place that includes onsite supervisors. For my local team it’s definitely lowered the stress in the office as they know they’ve got that reliable backup.

Affordable Staff have been brilliant for our business. Through their staff selection and training of those staff specifically for our needs, we now have highly skilled, outsourced staff helping us with a range of functions including marketing, SEO, data mining, administration, and reception. They have helped increase our human resource skill base significantly while reducing our costs. It doesn’t get better than that in business!!! I would recommend Affordable Staff to anyone needing a reliable and cost effective outsource solution.

Growth is everywhere you look at the new Renowned Furniture. We have added a new French polisher whose background harks from the Melbourne, Toorak elite where fine furniture and antique restoration are of a very high quality and we’ve also added a new joiner to assist with all the day to day joinery. Our turnover here at Renowned has increased by more than double in the past 12 months! At a time when so many businesses in general are saying that they are quiet and so many businesses in our particular industry are downsizing or closing!

I chose to work with your company as I already knew who I was dealing with and we worked together to find a solution for me. I felt supported and I was confident that my concerns and needs were acknowledged and responded to.

Harcourts New Zealand Conference 2019

Why Affordable Staff?

There are over 79 tasks clients have their VA's Doing on A Daily Basis