Transcript of the video:
Today I’m going to share with you how Real Estate clients are using outsourcing to overcome that little talked about embarrassing and costly situation that occurs around entry notices and inspections.
Damien Barnett from Affordable Staff and in my years of experience in the real estate industry, I too have turned up to an inspection, knocked on the door and have someone stare blankly back at me asking:
- “What are you doing here?” or
- “Was that inspection today?”
Whilst embarrassing, often this issue is overcome by the quick thinking of the agent but many times (especially at Open Homes), this:
- wastes valuable time,
- creates tension and potential safety issues for your team and
- damages your business brand
The Real Cost Savings Of Outsourcing Entry Notices
So let’s explore the REAL COST involved for your local staff to send an entry notice using a Real Estate business that has 300 rental properties.
On average they have to issue 60 entry notice per week and to do this the staff will need to:
- Log into your property management software
- Generate the entry notice
- Save a copy in your document management software
- Email a copy to the tenants with feedback sheets if it is a Routine Inspection
- Set up the inspection calendar appointments for agency staff members
The time to complete just these 5 tasks is whopping 6 hours per week.
Additional Tasks Outsourced Team Members Can Complete
But we all want to ensure that our tenants are well informed and that our staff are not wasting time travelling to unnecessary inspections so there are additional tasks that need to be completed to ensure that every runs smoothly like:
- Sending a reminder SMS to tenants to confirm the inspection or
- calling the tenants the day prior to confirm the inspection.
Making this fundamental, daily task cost you 7 – 8 hours per week or 18% to 21% of a fulltime staff member’s week being tied up in JUST sending the entry notices.
Outsourcing Property Management Tasks
With an Affordable Staff team member working in your agency, the process of generating and sending out entry notices as well as reminding tenants of upcoming inspections is so much easier because Affordable Staff team members are highly trained in your property management software to ensure that entry notices are sent within the required timeframes and they can even send pre inspection reminders or make calls to residents reminding them of the upcoming inspection to ensure that you and your team can maximise their time on the ground to focus on:
- cost productive,
- money making and
- client focus tasks.
Affordable Staff is a local Brisbane business that has been working with and trusted by many Real Estate Businesses for over 10 years.
We really ensure you get amazing results for:
- your tenants and
- your owners.
If you’d like to find out more about how outsourcing can work within your business you can call us anywhere within Australia on 1300 139 482.
This is Damien Barnett from affordable staff showing Australian businesses how to achieve business efficiency through outsourcing.