The Australian Real Estate and Property Management industry is more competitive than ever.
With fixed commissions, pressure to lower property management fees from other agencies and downward pressure on rents eroding management income, Australian real estate agencies are feeling the pressure to balance good service and to remain profitable.
Our solution allows you to offshore tasks that you would normally have a person complete locally, or may not even be getting done due to the pressure freeing up your local staff to focus on higher ROI and client retention tasks.
We employ ‘Full time’ staff that operate within our office within the Philippines. Each staff member is assigned and dedicated to one client and your offshore team member becomes a critical & reliable part of your business.
Our Point of Difference
Our greatest point of difference is our 15 years industry experience within Real Estate combined with over 10 years knowledge around outsourcing infrastructure.
This translates to a more mature offering than others in the real estate industry and faster speed to market & scalability and allows us to provide consultative support if required to assist you in getting your office ready to Outsource.
Outsourcing Property Management Tasks
Outsourcing is an attractive practice for large-scale businesses and, typically, businesses invest large amounts in initial set-up costs and infrastructure. With Affordable Staff, this cost-effective method is now available to small to medium businesses, including those in the property management and real estate industries in Australia.
Once you outsource with us, we work with you to employ the best staff and implement key tasks. We have a unique, multi-stage employment process that only secures team members who have successfully passed each level.
We believe communication is key and we use proven methods for you to regularly stay in touch with your team, along with systems of measuring their effectiveness. As an additional level of support, every new team member is offered continuous training, cultural education and support from their supervisor.
What is A Property Management Virtual Assistant?
A virtual assistant, otherwise known as a VA, is a remote staff to whom you can designate back office administrative tasks. While property management virtual assistants are incorporated into your business structure and can be considered a team member, they are not part of the local or in-house staff.
In the Australian property management industry, a number of back office administrative processes are being outsourced to virtual assistants located in key locations, such as the Philippines.
Why Hire Property Management Virtual Assistants?
Employing a virtual assistant not only has a direct, immediate benefit on a business. Over the course of time, having a remote team to assist in your key tasks can help in efficiently accomplishing goals and grow your business while reducing your overall costs.
What tasks can a property management virtual assistant do?
Assign back office administrative tasks to your virtual assistant, such as processing applications, setting appointments and schedules, filing documents and maintaining property listings. In addition to property management tasks, your remote team can also handle tasks for promotion, lead generation and client retention.
Below is a comprehensive list of commonly outsourced property management tasks.
Top 10 Tasks PMs Outsource
Top 12 Real Estate Tasks Outsourced
Top 12 Lead Gen & Marketing Tasks
How Much Management Will My VA Need?
When you employ a remote team member with Affordable Staff, an assigned supervisor tracks their performance and activity. Virtual assistants are also trained and upskilled in standardized tasks, resulting in maximum output with less effort on your part.
However, as your business may have its own unique objectives and processes, we encourage that you communicate with, guide and engage your remote staff as you would your local team.
How Much Can My Business Save By Outsourcing?
A significant advantage of outsourcing is getting more work done with a much lower investment.
In general, by employing managed outsourcing services, you can save as much as 70%. You don’t only save on employment fees – you no longer have to worry about office space, additional equipment and other management expenses.
[Related Article: The Cost of Employing Offshore Staff]
Feel free to contact us to discuss details on investment for your business.
How We Partner with Clients
Our Australian & Philippines team has developed proprietary core templated real estate processes & procedures that have been adapted to an individual agency. Each task specifies the involvement of the local Australian staff and offshore team members, including benchmarked data around time.
The overall objective when working with clients is to give business owners and teams a proven, cost effective and safe way to outsource their Real Estate admin, allowing the business owner to focus on profitability, growth and increase the customer experience.
Outsourcing for over 10 years, Affordable Staff have worked hands on with over 167 agencies on creation of systems & procedures developing best practices of outsourcing / implementation for Property Management & Real Estate.
Shown below is an example Workflow on how a Affordable Staff offshore team member works within a Real Estate business.
How Do I Know Hiring a VA is a Good Fit for My Business?
Each company has its own set of requirements and system when it comes to achieving business goals. Outsourcing property management services is one unique approach many Australian businesses employ to maximise their potential.
To help you understand whether outsourcing is a good fit for your business and identify opportunities where hiring a virtual assistant can improve your internal processes, Affordable Staff offers an obligation-free consultation.
You can call us to discuss and we’ll help you determine the most efficient and cost-effective outsourcing strategies for your business.
Is Outsourcing A Long-term Solution for My Business?
For over 10 years, we’ve worked with hundreds of Australian companies across different industries who continue to grow their business with the help of an offshore team. Many of which are property management companies who have integrated virtual assistants as a core part of their internal structure.
We understand that deciding to hire an offshore team member can be a huge leap for your business, so we’re happy to provide you with a free consultation.
When you contact us we’ll have a brief chat to get a better understanding of your business and will discuss ‘HOW’ outsourcing can work within your business.
We’ll share key points of outsourcing including the ongoing investment, exact applicants that you can get access to and the infrastructure we have to support our clients.
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