The Australian Real Estate and Property Management industry is more competitive than ever.

With fixed commissions, pressure to lower property management fees from other agencies and downward pressure on rents eroding management income, Australian real estate agencies are feeling the pressure to balance good service and to remain profitable.

Our solution allows you to offshore tasks that you would normally have a person complete locally, or may not even be getting done due to the pressure freeing up your local staff to focus on higher ROI and client retention tasks.

We employ ‘Full time’ staff that operate within our office within the Philippines. Each staff member is assigned and dedicated to one client and your offshore team member becomes a critical & reliable part of your business.

Over 15 Years Hands On Experience Within Australian Property Management & Real Estate And 10 Years Outsourcing Experience

We employ specific account managers that have existing hands on experience within the Real Estate & Property Management industry.

This insider industry experience combined with our unique recruitment process means we understand how to recruit the right people for the role/s and how to train those people on the software and tasks within that role.

A Few Of Our Staff Share The Types Of Tasks They Perform For Their Clients

There are over 70 tasks we perform for Real Estate Clients.

A few of those tasks include:

Lease Renewals

Lease Renewals

Populate lease renewal documents including special terms from PM software ensuring correct additional documents are current and ready for delivery to your tenants.

Arrears Calls

Arrears Calls

Follow up arrears with a phone call after rent has been processed.

Processing Applications

Processing Applications

Process applications, including following up outstanding documents ready for approval by the owner.

Reference Checking

Reference Checking

Contact and follow up application references to ensure timely processing of applications.

Inspection Scheduling and Follow Up

Inspection Scheduling and Follow Up

Schedule inspection runs, email entry notices and follow up with reminder call or message prior to inspections to ensure agency time is not wasted

Monitor Compliance Registers

Monitor Compliance Registers

Monitor and maintain smoke alarm, body corporate, pool safety and other registers to ensure compliance.

Maintenance Follow Up

Maintenance Follow Up

Follow up outstanding maintenance and invoices with contractors to ensure that maintenance is completed in a timely manner and entry notices are issued if required for contractors to attend properties.

Booking Open Homes

Booking Open Homes

Schedule and list open home times on web portals and book people into viewing.

Welcome Packs & Local Area Information Packs

Welcome Packs and Local Area Information Packs

Compiling of local information sheets for tenants, buyers and sellers to ensure that you are front of mind during the stressful move process.

Past Client Marketing and Client Satisfaction Surveys

Past Client Marketing and Client Satisfaction Surveys

Ensuring that past buyers, seller, tenants and owners are not forgotten by maintaining contact with them by email or phone.

Data Entry and CRM Maintenance

Data Entry and CRM Maintenance

Filing documents electronically and ensuring that all data is synchronized between the real estate CRM software, trust accounting software and other software platforms that are used. Maintaining the agency CRM to ensure it accurately reflect the current position of the business.

Sales and Rental Agreements

Sales and Rental Agreements

Typing up management agreements and contracts for agents ready for reviewing and sending.

Email Marketing Campaigns

Email Marketing Campaigns

Scheduling and executing newsletter campaigns for owners, tenants, buyers and sellers.

Social Media Marketing

Social Media Marketing

Planning & executing Social Media paid advertising marketing campaigns and social media plans.

Cross Selling Value Added Services

Cross Selling Value Added Services

Contacting clients of your business to upsell value added services i.e. tax depreciation, mortgage broking, insurance, home maintenance service etc.

View Case Studies Of Happy Clients

MELANIE DENNIS AND HAYLEY MITCHELL FROM FROM DOMAIN&CO TALK ABOUT HOW OUTSOURCING ADDS VALUE TO THEIR TEAM…

LAUREN ROBINSON FROM RENTAL RESULTS DETAILS HOW HER OFFSHORE STAFF HELPS HER BUSINESS…

STACEY FROM HARCOURTS COOMERA EXPLAINS WHY OUTSOURCING HAS TOTALLY CHANGED HER BUSINESS…

PROPERTY MANAGERS, BRIANNA AND CHRISTINA FROM RENTWEST SOLUTIONS SHARE THEIR HANDS ON EXPERIENCE WITH OUTSOURCING…

DAMIEN MISSO FROM PROFESSIONALS WOODY POINT EXPLAINS HOW OUTSOURCING IS GROWING HIS RENT ROLL…

More Clients Testimonials

OTHER HAPPY CLIENTS

Damien Misso

Bite the bullet and give it a go. It’s been an incredibly valuable addition to our business. We’ve taken steps forward, we’ve only been doing it for a few months and I’ve already seen significant change to our business.

I’d just like to thank you guys for what you’ve done for us as it’s been really, really helpful.

Damien MissoProfessionals Woody Point
Stacey Jackson

Outsourcing has changed our office, it’s changed how I run my business. I have time to work on my business, instead of in my business. My local staff now have time to concentrate on inspecting properties, instead of completing mundane tasks like Lease Renewals and Rental Arrears. They don’t have to worry about as it’s all taken care of.

If there is anyone that is looking at outsourcing to contact Affordable Staff as they have made it so easy and I cannot recommend them enough.

Stacey JacksonHarcourts Coomera
Lauren Robinson

I can’t recommend Affordable Staff highly enough as my team are fully supported. The pressure is taken off where we can now have lunch every day and actually leave on time every afternoon.

Lauren RobinsonRental Results
Michelle Rigg - General Manager

We have operated with a remote team assisting our property management processes over a year now. Our experience with Affordable Staff has been fantastic.

The way they recruit and then induct the team is second to none. I can say this because we have had experience with another company. They are easy to deal with and upskill the girls on the programs before they start working with you.

Their understanding of the industry is great and they are all very easy to deal with. If you are considering hiring a remote team, Affordable Staff are the people you should be talking with.

Michelle Rigg - General ManagerRent West
Andrew Reece

I’m happy to talk to you about how it’s assisted us, and how we’re able to trust David and his team, and we’ve got other mutual clients that you could talk to as well.

I’ve had a long term relationship with Affordable Staff as a client and Trust them strongly.

Andrew ReeceInspect Real Estate
Debbie Palmer

After more thank 12 months of procrastinating and Damien holding my hand and guiding me though the entire process,

I am so excited to have taking on my first VA. I was very reluctant and didn’t really have the time for change and training, but it was far easier than I thought.

After just a month… I now could not work without Ely. This has literally saved me $1000’s (in just a short period of time) for our graphic design work alone.

Debbie PalmerPPM Group

Software our offshore team use daily:

 

InspectRealEstate"

PropertyMe"

Console

RestProfessional

PropertyTree

MyDesktop

RealWorks

PropertyBase

iAgree

HarcourtsOne

PriceFinder

RPData

Skype

Zoom

Office

ADLSoftware

Trello

Rex

Photoshop

RestConnect