The Australian Real Estate and Property Management industry is more competitive than ever.

With fixed commissions, pressure to lower property management fees from other agencies and downward pressure on rents eroding management income, Australian real estate agencies are feeling the pressure to balance good service and to remain profitable.

Our solution allows you to offshore tasks that you would normally have a person complete locally, or may not even be getting done due to the pressure freeing up your local staff to focus on higher ROI and client retention tasks.

We employ ‘Full time’ staff that operate within our office within the Philippines. Each staff member is assigned and dedicated to one client and your offshore team member becomes a critical & reliable part of your business.

Over 15 Years Hands On Experience Within Australian Property Management & Real Estate And 10 Years Outsourcing Experience

Outsourcing for over 10 years, Affordable Staff have worked hands on with over 57 agencies on creation of systems & procedures developing best practices of outsourcing / implementation for Property Management & Real Estate.

Our Australian & Philippines team have developed proprietary core templated real estate processes & procedures that can be applied and adapted to an individual agency or at a corporate level. Each task specifies the involvement of the local Australian staff and offshore team member, including benchmarked data around time.

This translates to a mature offering, faster speed to market & scalability allowing Affordable Staff not just get an offshore staff member but give you the tools and local Australian support to make it work.

One Of Our Team Members Share The Types Of Tasks She Performs For Her Client

There are over 71 tasks we perform for Real Estate Clients.

A few of those tasks include:

Lease Renewals

Populate lease renewal documents including special terms from PM software ensuring correct additional documents are current and ready for delivery to your tenants.

Arrears Calls

Follow up arrears with a phone call after rent has been processed.

Processing Applications

Process applications, including following up outstanding documents ready for approval by the owner.

Reference Checking

Contact and follow up application references to ensure timely processing of applications.

Inspection Scheduling and Follow Up

Schedule inspection runs, email entry notices and follow up with reminder call or message prior to inspections to ensure agency time is not wasted

Monitor Compliance Registers

Monitor and maintain smoke alarm, body corporate, pool safety and other registers to ensure compliance.

Maintenance Follow Up

Follow up outstanding maintenance and invoices with contractors to ensure that maintenance is completed in a timely manner and entry notices are issued if required for contractors to attend properties.

Booking Open Homes

Schedule and list open home times on web portals and book people into viewing.

Welcome Packs and Local Area Information Packs

Compiling of local information sheets for tenants, buyers and sellers to ensure that you are front of mind during the stressful move process.

Past Client Marketing and Client Satisfaction Surveys

Ensuring that past buyers, seller, tenants and owners are not forgotten by maintaining contact with them by email or phone.

Data Entry and CRM Maintenance

Filing documents electronically and ensuring that all data is synchronized between the real estate CRM software, trust accounting software and other software platforms that are used. Maintaining the agency CRM to ensure it accurately reflect the current position of the business.

Sales and Rental Agreements

Typing up management agreements and contracts for agents ready for reviewing and sending.

Email Marketing Campaigns

Scheduling and executing newsletter campaigns for owners, tenants, buyers and sellers.

Social Media Marketing

Planning & executing Social Media paid advertising marketing campaigns and social media plans.

Cross Selling Value Added Services

Contacting clients of your business to upsell value added services i.e. tax depreciation, mortgage broking, insurance, home maintenance service etc.

Clients We Partner With

 

Rentwest Solutions

Taylors

Rentwest

RentalResults

RayWhite

Professionals

PMGroup

OneAgency

Melbourne

LJHooker

LivingHere

IRE

Harcourts

Arrive

RealStrategix

StaceyLee

FirstNational

LandingResort

MurrayProperty"

AdvancedResidential

MyPropertyLink

DomainandCo

FN

FN

FN

FN

FN

FN

FN

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FN

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View Case Studies Of Happy Clients

JADE WELLINGS OF AAOK PARKS TALKS ABOUT HER OUTSOURCING EXPERIENCE WITH AFFORDABLE STAFF…

SARAH MARTIN FROM MELBOURNE PROPERTY MANAGERS TALKS ABOUT THE DIFFERENCE OUTSOURCING HAS MADE FOR HER BUSINESS…

ALLISON AND PAULINE FROM FIRST NATIONAL REAL ESTATE – NEILSON PARTNERS SHARE THEIR THOUGHTS AROUND OUTSOURCING AND WORKING WITH THEIR OFFSHORE TEAM MEMBER…

DOT HAMILTON FROM FIRST NATIONAL REAL ESTATE TALKS ABOUT HER EXPERIENCES WITH HER VIRTUAL ASSISTANT…

MELANIE DENNIS AND HAYLEY MITCHELL FROM FROM DOMAIN&CO TALK ABOUT HOW OUTSOURCING ADDS VALUE TO THEIR TEAM…

LAUREN ROBINSON FROM RENTAL RESULTS DETAILS HOW HER OFFSHORE STAFF HELPS HER BUSINESS…

PROPERTY MANAGERS, BRIANNA AND CHRISTINA FROM RENTWEST SOLUTIONS SHARE THEIR HANDS ON EXPERIENCE WITH OUTSOURCING…

Software our offshore team use daily:

 

InspectRealEstate"

PropertyMe"

Console

RestProfessional

PropertyTree

MyDesktop

RealWorks

PropertyBase

iAgree

HarcourtsOne

PriceFinder

RPData

Skype

Zoom

Office

ADLSoftware

Trello

Rex

Photoshop

RestConnect