Because data from source documentation is so heavily used in the process of a loan application, it’s vital for brokers to be aware of which documents have been received and which are still outstanding. Any documents received need to be checked and edited to ensure they are ready for submission with the application. This is why we consider documentation to be the first priority and most fundamental step in improving efficiencies of broker workflows.
Regardless of the system used for document delivery, efficiencies can be found when you pair that system with a VA. FileInvite for example is a popular choice for requesting and receiving specific documentation. Customers don’t think like brokers though, so their interpretation of what a specific document is sometimes differs from the actual request. A trained VA can identify when an incorrect document has been uploaded and notify relevant parties as required.
Pairing FileInvite or any chosen delivery system with a trained VA improves efficiency in a number of ways.
Firstly, your VA is available to access and handle documents as they are delivered, improving response times and shortening overall delivery timeframes. They can also identify and name what’s been received at the same time as ensuring documents are current, legible and in the correct format before filing as needed.
The next step is that the VA can then provide the broker with an update on document status in real time. Having a VA available to communicate as needed, who already knows the documentation, knows what’s been delivered and what’s still outstanding – has an immediate impact in speeding up the process. Large blocks of time can be saved by the broker in not going through the back and forth activities like phone calls and emails when gathering required documents.
Pairing a trained VA with the document handling process is an excellent foundation for efficiency, which is why document understanding and identification is the first area our VA’s learn during training.