Affordable Staff - Offshore Solutions Logo
Affordable Staff - Offshore Solutions Logo

Special Lockdown VA Offer

After a challenging time and as we move to a more freed business environment at Affordable Staff we’re working hard with clients to ensure their businesses are able to rebuild and regrow.

As with many businesses we were also impacted, as many of our staff had to transition to work from home and throughout what has been highlighted is business will never be the same again. With challenging times come opportunity and this is where many clients are looking at changing the ways they can do business in the New Normal.

We are full steam ahead in offering back end support to Real Estate and Property Management. In conversations with clients, we have identified the TOP 10 EMERGING TASKS VAs have started to complete for in the last few months along with an update of the TOP 10 TASKS PM’s Outsource across different CRMs. We have included the tasks below along with a full list of tasks that we updated for 2020 one week ago.

We would also like to offer a special LOCKDOWN OFFER where you receive a VA Implementation plan valued at $997 PLUS your Virtual Assistant for the first two weeks at NO Charge.

Your implementation plan will include a 5-hour consultation where we will create your unique outsourcing plan to ensure the VA integrates effectively into your business’ operations.

For more information on how VA’s can assist your business contact Damien Barnett on +61 422 540 909 | damien.barnett@affordablestaff.com.au or complete your details below and we’ll be in touch.

TOP 10 EMERGING TASKS FOR VA’s

  • Virtual Reception

  • Virtual Tour Stitching / Virtual tour

  • KPI monitoring

  • Co-ordinating private inspections

  • Managing Maintenance

  • Coordinating Remote Routine Inspections with Tenants

  • Email/ Inbox management

  • Upselling calls for Utilities with ingoing and outgoing tenants

  • NPS and Feedback Surveys

  • Data Entry/ Data Audits

TOP 10 COMMON TASKS ACROSS ALL CRM’s

  • Lease Renewals

  • Invoicing / Bill Payment

  • Compliance Reminders

  • Routine Inspection / Entry Notice

  • Managing Maintenance

  • Condition Report

  • Email / Inbox Monitoring

  • Application Processing / Reference Checking

  • Document Filing

  • Data Entry/ Data Audits

FAQ’s

With a large increase in compliance and paperwork do you think it is a good use of your local staff’s time being bogged down in administration work instead of focusing on CUSTOMER CENTRIC activities? Outsourcing (if implemented well) allows your local staff to be out and in front of clients, to complete higher dollar value tasks and supports your local staff.

These tasks vary dependant on whether offshore staff are working for sales or property management.

The top 10 tasks for Sales are: Social media marketing, Open homes marketing and management, Appraisal brochures, Email marketing campaigns, Listing agreements and Draft contracts, NPS surveys, Listing kits & Pre listing kits, Just Listed / Sold brochures, Arranging newspaper & other print media, Market/ Upsell andcillary services (broking, financial planning, etc)

The top 10 tasks for Property Management are: Processing applications, Lease renewals, Generating CMA’s, Electronic filing of documents, Data mining / Lead generation, Monitor compliance registers, Manage maintenance, Schedule routine inspections, Generate sign up packs, Maintain listings

If you are still server based then staff usually remote into your local office to complete tasks. If you are cloud based then we would arrange access details of each software for your offshore staff to log-in.

We have a registered company within New Zealand, Australia and the Philippines. Our physical office is located in the Philippines and we have local “real estate experienced” support (outside of the Philippines) staff.

We are very mindful of security and as we work with a number of financial underwriters we’re legally required to adhere to ISO:31000 principles. A Few of our security features include: Onsite security guards, finger print scanners, no personal belongings on the production floor (personal items including phones, pens, etc are left in a locker outside of production floor), Firewall protected servers and data security (which is audited by an external company), Onsite supervisors, Legally binding NDA’s (which are audited annually by legal counsel), Risk management framework, Data management policies and much, much, more. Ask us if you would like our full list of security measures.

When employing staff we personality profile a person for the ‘Personality Attributes’ to be a good support person for Real Estate. We focus on staff that show high signs of stability (so they can perform repetitive tasks) and high attention to detail. These personality attributes are very important when employing the right person for the job. While we provide a base level of knowledge in the industry in reality the best way for a person to learn is working within a specific agency. As Harcourts partners we assist in placement and integration into your business.

As a part of the Affordable Staff and Harcourts partnership you will receive exclusive support on the setup and implementation of workflows and systems within your business. We have local support staff that you can call at any time. We also have Supervisors, trainers and other support people within our Philippines office that you can also call, email and instant message at any time.

All staff work 100% of the time from our physical office. It is a legal requirement for all staff to work within our office and offshore staff can only access software’s and any method of communication from our physical office.

Yes. In our experience we would not recommend using offshore staff to make cold calls as we have found better results are gained through a local person performing this task. Dependant on your phone configuration we can also have your offshore team member handle and direct incoming office calls if your local staff are out of the office.

Our office is currently open from 10:00am NZ time to 9:00pm NZ time. If you are looking at growing a team talk to us about your individual requirement.

There can be several pitfalls of outsourcing. In reality 4 years ago this used to be around power, internet and consistency of people. Now the key pitfalls have changed to pre and post implementation problems.

The key areas we’ve come across during implementation include: Staff buy in (through fear of losing their jobs), inadequate implementation (agency ends up thinking it can’t work), Lack of initial investment of time and people (you would normally have one person initially as the main point of contact).

After successful implementation we’ve found the pitfalls include: Too many staff assigning work to offshore team member (offshore team become overwhelmed as their is no monitoring of all tasks sent to offshore staff), local staff trying to assign CUSTOMER CENTRIC tasks to offshore team, local systematisation of how they work with offshore staff (in the case where local staff leave).

As we have a company registered within Australia all payments are in AUD and are made the Wednesday after the hours are logged via direct debit. For example if your offshore staff working from Monday 1st March to Friday 5th March, you would be charged for those hours on Wednesday 10th March.

You may contact toll free on 0800 682 000 or email us on info@affordablestaff.co.nz and we can discuss your custom outsource solution for your business.

OUR POINT OF DIFFERENCE

Our greatest point of difference is our industry experience within Real Estate combined with knowledge around outsourcing infrastructure.

This translates to a more mature offering than others in the real estate industry and faster speed to market & scalability and allows us to provide consultative support if required to assist you in getting your office ready to Outsource.

Shown below is an example Workflow on how a Affordable Staff offshore team member works within a Real Estate business.

CLIENT TESTIMONIALS

Pia joined our team when we opened our doors. She is an integral part of our business, providing support to my property managers, answering calls, following up tasks such as maintenance, arrears, sending out surveys, calling each tenant quarterly and most importantly giving my team time to build better relationships with their clients. Our property managers don’t focus on admin tasks, they focus on creating efficient work flows that provide a better experience for the client.

Affordable Staff are great. My full time virtual assistant has been a game changer for my business and the terms you enter into are easy and straightforward

You came highly recommended by a consultant that I value. I just liked how you did it, I was comfortable whenever Damien and I sat down and we went through, and you explained what you were doing. It’s allowing the team to be touching and adding more value to our clients in a much different way than what we used to before. The offshore team has been able to remove stuff that my property managers just don’t need to do anymore. To be honest, I couldn’t do without it now. I couldn’t go back three years.

I can’t recommend Affordable Staff highly enough, the entire team from the management to the VA’s to our representative Damien have all been with us every step of the way in implementing processes and structure which has created an efficient streamlined business. If ever I need anything Damien is only a call away and always willing to listen and introduce new ideas to provide solutions.

I can’t recommend Affordable Staff highly enough as my team are fully supported. The pressure is taken off where we can now have lunch every day and actually leave on time every afternoon.

The introduction of a VA to our property management division has been nothing short of a game changer. I can now provide a new level of unequaled support to ten property managers across three separate sites.

My recommendation for any business is to take a step back and look at what’s coming to the market. Look at software, hardware and social media. Look also at outsourcing but don’t look at it as something that’s going to take away from your business, rather something that’s going to add value to your business.

The team at Affordable staff are so helpful. David and Eva provide sound leadership and are very hands on, and Damien Barnett offers so much support when you really need it. We have been blessed by working with not 1 but 2 Joys, who live up to their name. They are a JOY to work with. Do yourself a favour, if you are considering Outsourcing, call these guys and start. You wont regret it.

Our local staff can now focus on more client-facing and client-building relationships while our team in the Philippines are doing some of the back-end things to help them out in their day-to-day operations.

We’re introducing a lot of things that we just could not have done otherwise. Before we just didn’t have the manpower to achieve it. So I think now, we can give a much higher level of service to our clients because they’re helping the team do that.

Before working with Affordable Staff I’d tried working direct with freelancers and I also tried another outsourcing company. I kind of lost faith at that time because there was a lot staff turnover and I didn’t feel like we aligned. I ran into another one of your clients and she mentioned to me that she was having a wonderful experience. So I thought “right, I’m going to grab that company and give them a call.” It’s been amazing. The way that you guys recruit people, check them out first, and make sure that whoever you’re putting forward, you know, is capable and committed. It’s been fantastic.

I’ve always been apprehensive of outsourcing as I didn’t know where to start, thought it would involve a lot of my time and had fears around working with a person based in another country. Damien and the team at Affordable Staff held my hand throughout the entire process. I am now 12 months on and could not work without the support of my VA. I found the transition of working with Affordable Staff surprisingly easy, cost effective and my VA to be loyal, polite and always going above and beyond my expectations.

Our experience with Affordable Staff has been fantastic. The way they recruit and then induct the team is second to none. I can say this because we have had experience with another company. They are easy to deal with and upskill the girls on the programs before they start working with you. Their understanding of the industry is great and they are all very easy to deal with. If you are considering hiring a remote team, Affordable Staff are the people you should be talking with.

One of the biggest reasons I chose to work with you is you Security. I love the fact that you have an infrastructure in place that includes onsite supervisors. For my local team it’s definitely lowered the stress in the office as they know they’ve got that reliable backup.

What a pleasant and rewarding experience working with Damien Eva & Crystal. From the very first phone call nothing was to much trouble with everything being explained no rush no hurry. Things were done at our pace and only when we were ready and satisfied. Follow up phone calls to ensure everything going well. To end up with a virtual assistant as in Jomar we couldn’t be more happy. Can fully recommend Affordable Staff to anyone.

GET IN TOUCH

For a Free Consultation on How Outsourcing Can Work For Your Business

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