I’m often surprised by issues that arise when looking at outsourcing and the solutions you need to implement (if possible) to overcome them.
On the other hand there are a lot of successes with some of them pleasant surprises (these are the says I give myself a High Five).
Over the years of outsourcing I’ve come to learn the good, the bad and the ugly and today I’m sharing the Pros and Cons of outsourcing and the ways I deal with the challenges.
Transcript of the video:
Hello and Welcome, David Judge here and today I’m going to share the Pros and Cons of outsourcing.
Now this is coming from a person that has over 86,000 hours of outsourcing, employing over 300 people in the last 4 years.
Even more importantly, if you look closely at my slowly receding hairline you’ll see I’ve made so many mistakes that have cost me dearly and while I’ve overcome every challenge I would like to save you the same hairloss.
So, lets delve down deep and share some areas you may have thought of and some that’ll make your toes curl.
To make it interesting lets cover the Cons First:
Con Number 1 – What if they steal my information and IP
Concerns with Security and loss of IP are very serious and can be a real problem if not addressed properly.
In reality, this is an issue when you employ people locally or outsource overseas and in many way when you employ a VA you are more covered than employing a person in your own country.
So if you’re outsourcing you need your team to sign a legally binding NDA (Non disclosure agreement) meaning they can be prosecuted legally if we were to discover the theft of any knowledge or property.
You should also use a fairly strict recruitment process designed to highlight and identify any issues at the beginning.
Finally any sensitive information should remain cloud based and not on a VA’s individual computer, further reducing any risk.
Whilst we’ve never has any issues we understand the importance of establishing a secure foundation and our approach is with a focus of prevention.
Con Number 2 – Power and Internet
While this is a serious issue, over-coming it is just as easy.
If there are constant issues with power then buy a backup generator that kicks in right away. A good generator is about $150 and supplies enough power to run a computer, light, fan and internet connection.
For internet, you just need to make sure your team have a backup internet connection or they work within an office space that guarantees a solid internet connection and power.
Con Number 3 – Is My Outsourcer Doing The Right Job
It’s very common for people that outsource to have difficulty in understanding if their VA is doing the right job.
I overcome this with a whole lot of measures I have in place along with a supervisor. You can check that video out here.
Con Number 4 – I Have To Actually Train My Outsourcer
You do have to invest the time to train a VA in the smaller details on how your business operates and any special tasks.
Like anything in business Change Requires Commitment, and if you are looking at a VA for the first time (just as you would a local employee) you need to invest the time to ensure they fit inline with your business.
This may also include the creation of systems and processes that show another person ‘How To’ complete a task. The good news here is once you train your first person, you can actually get them to learn and create new processes for additional team members.
We find it’s very, very common for a VA to become a critical part of our clients businesses and as a result this comes very naturally for every client to continue to mould their VA.
Con Number 5 – Perfect execution doesn’t exist
This means you may come across teething issues and you may need to adjust components of your business model.
If you are considering a VA in your business then like any new change it’s important to acknowledge it may take time for a person to integrate into your business and rather than waiting for it to be perfect you may just need to take the plunge.
From a ROI perspective, it’s totally worth it.
Ok, that’s our Cons, let’s get onto the good stuff, the pros around Outsourcing.
Pro Number 1 – VA’s Save You Time In Your Business
This is very true, especially with the average business owner working 52 hours per week.. There are several ways a VA can help save you time, from completing slow, painful and repetitive tasks through to touching base with existing clients and diary management.
Consider how much time you could save if you were to have a personal assistant at your fingertips, especially when you needed them the most. This is the potential of what a VA can do in your business.
Pro Number 2 – VA’s Save You Money In Your Business
Unlike local employees, you are able to have a VA working within your business at a much lower investment. The general skill level of a VA and if you have the right systems in place means they are a lot more effective sooner.
This translates to a person that is integrated into your business faster and a direct saving on your bottom line.
Pro Number 3 – VA’s Give You A Lifestyle
A lot of clients rely on their VA’s heavily and delegate tasks that would normally keep them away from their family or actually living a life.
It is not uncommon once you have a VA and you delegate ongoing tasks to find yourself with more time to spend with your friends, sales appointments and even spending time on simple pleasures like being there for family dinner time.
The main point here is you can actually CHOOSE how you invest your time.
Pro Number 4 – VAs Are A Tax Deduction
That’s right, unlike local employees, VA’s are considered a business expense and as a result are deductible.
This may seem odd and is a massive relief if you’re familiar with managing staff, including tax & super (which I know can be a headache).
Pro Number 5 – A VA Can Be Constantly Monitored
There are several ways we keep an eye on VAs, all of which are designed to ensure you are getting the maximum result with the least amount of risk.
- Random screen snapshots
- Software that manages interactions
- Access to our own methods that allow you to watch your VA work live
- Daily records of how long and tasks take to complete
- A full time allocated supervisor that monitors their performance and addresses any issues
Ok, that’s it.
Sure there are pros and cons in any new introduction in your business.
Approaching VAs From a Solution Mindset
If you consider your decision with a "Solution Mindset" and can clearly identify ways of overcoming the negatives along with with clear cut strategy, then you’re on your way to working smarter as opposed to harder.
On The Next Video
Ok, the next video we’re going to answer how you should deal with an underperforming VA.
There are a lot of options here, especially if you have an existing VA and you want to bring them inline, rather than losing them.
So as they say, this is going to be a Doozey!
If you have a question you would like me to answer make sure you get in contact and I love to hear from you.
As always this is David Judge talking outsourcing and showing businesses how to work smarter.