The Australian Real Estate and Property Management industry is more competitive than ever.

With fixed commissions, pressure to lower property management fees from other agencies and downward pressure on rents eroding management income, Australian real estate agencies are feeling the pressure to balance good service and to remain profitable.

Our solution allows you to offshore tasks that you would normally have a person complete locally, or may not even be getting done due to the pressure freeing up your local staff to focus on higher ROI and client retention tasks.

We employ 'Full time' staff that operate within our office within the Philippines. Each staff member is assigned and dedicated to one client and your offshore team member becomes a critical & reliable part of your business.

Over 15 Years Hands On Experience Within Australian Property Management And Real Estate

We employ specific account managers that have existing hands on experience within the Real Estate & Property Management industry.

This insider industry experience combined with our unique recruitment process means we understand how to recruit the right people for the role/s and how to train those people on the software and tasks within that role.

Listen To A Few Of Our Staff Share The Types Of Tasks They Perform Every Week For Their Clients

Lease Renewals

Lease Renewals

Populate lease renewal documents including special terms from PM software ensuring correct additional documents are current and ready for delivery to your tenants.

Arrears Calls

Arrears Calls

Follow up arrears with a phone call after rent has been processed.

Processing Applications

Processing Applications

Process applications, including following up outstanding documents ready for approval by the owner.

Reference Checking

Reference Checking

Contact and follow up application references to ensure timely processing of applications.

Inspection Scheduling and Follow Up

Inspection Scheduling and Follow Up

Schedule inspection runs, email entry notices and follow up with reminder call or message prior to inspections to ensure agency time is not wasted

Monitor Compliance Registers

Monitor Compliance Registers

Monitor and maintain smoke alarm, body corporate, pool safety and other registers to ensure compliance.

Maintenance Follow Up

Maintenance Follow Up

Follow up outstanding maintenance and invoices with contractors to ensure that maintenance is completed in a timely manner and entry notices are issued if required for contractors to attend properties.

Booking Open Homes

Booking Open Homes

Schedule and list open home times on web portals and book people into viewing.

Welcome Packs & Local Area Information Packs

Welcome Packs and Local Area Information Packs

Compiling of local information sheets for tenants, buyers and sellers to ensure that you are front of mind during the stressful move process.

Past Client Marketing and Client Satisfaction Surveys

Past Client Marketing and Client Satisfaction Surveys

Ensuring that past buyers, seller, tenants and owners are not forgotten by maintaining contact with them by email or phone.

Data Entry and CRM Maintenance

Data Entry and CRM Maintenance

Filing documents electronically and ensuring that all data is synchronized between the real estate CRM software, trust accounting software and other software platforms that are used. Maintaining the agency CRM to ensure it accurately reflect the current position of the business.

Sales and Rental Agreements

Sales and Rental Agreements

Typing up management agreements and contracts for agents ready for reviewing and sending.

Email Marketing Campaigns

Email Marketing Campaigns

Scheduling and executing newsletter campaigns for owners, tenants, buyers and sellers.

Social Media Marketing

Social Media Marketing

Planning & executing Social Media paid advertising marketing campaigns and social media plans.

Cross Selling Value Added Services

Cross Selling Value Added Services

Contacting clients of your business to upsell value added services i.e. tax depreciation, mortgage broking, insurance, home maintenance service etc.

View Case Studies Of Happy Clients

Stacey From Harcourts Coomera Outsource Casestudy Par t 1

STACEY FROM HARCOURTS COOMERA EXPLAINS WHY OUTSOURCING HAS TOTALLY CHANGED HER BUSINESS…

Stacey from Harcourts Coomera Outsourcing Case Study Part 2

HERE’S HOW STACEY FROM HARCOURTS COOMERA OUTSOURCED TEAM PAID FOR THEMSELVES…

DAMIEN MISSO FROM PROFESSIONALS WOODY POINT EXPLAINS HOW OUTSOURCING IS GROWING HIS RENT ROLL…

Software our offshore team use daily:

Inspect Real Estate Logo
Property Me Logo
Console on the house group logo
Rest Professional Logo
Property Tree Logo
My Desktop Logo
Real Works Logo
Property Base Real Estate Logo
Iagree Logo
Harcourts One Logo
Price Finder Logo
Core Logi RP Data Logo
Skype Logo
Zoom Logo
MS Office Logo
ADL Software Logo
Trello Logo
Real Estate Exchange Logo
Adobe Photoshop Logo
Real EState Success Tools Logo