In this Q and A we’re going to answer :

  • How do your team members know anything about Real Estate and Property Management in Australia since they are in another country?
  • Can your outsourced team handle admin work and also speak to my clients with phone related tasks?
  • How do you train your team and who is the authority on training them?

Transcript of the video:

Damien Barnett from Affordable Staff and welcome to our RAW Q&A session around outsourcing.
We’ve created these series of videos for businesses that have considered outsourcing and they have genuine questions or concerns that need answering.
The format? 3 questions and 3 answers based on over 275,000 hours of outsourcing experience.
Let’s get into it

How do your team members know anything about Real Estate and Property Management in Australia since they are in another country?

So with over 275,000 hours in outsourcing experience we have developed detailed processes on how to bridge the gap for outsourcing between our clients and our office in Philippines.

Having personally integrated outsourced staff in many businesses over the past few years I joined the Affordable Staff team specifically to bridge this gap in the Real Estate and Property Management Industry.

With the knowledge that I have gained with my 15 years of experience in and around Real Estate and as the 2014 LPMA Property Manager of the year, it has enabled us to share with our give our clients and staff this intimate, insider knowledge into the Real Estate and Property Management Industry.

Combining this industry specific knowledge with the specific needs of your business we are able to ensure that our staff have a detailed understanding of your business supported by a specialist team experienced in the processes to identify the opportunities, bridge the gaps and upskill new staff within Real Estate and Property Management businesses.

Can your outsourced team handle admin work and also speak to my clients with phone related tasks?

Well Yes,

Our staff members can as part of the daily admin job make and receive phone calls. You will need to have the right system set up, but we have many clients that have staff members working doing jobs that require them to speak with clients on the phone.

It really is up to the individual client on what they would like their staff members to be doing for them and if using a telephone is part of their job.

How do you train your team and who is the authority on training them?

We have a set onboarding process but more importantly we invest the time on building the right foundation for your business.

Prior to starting a staff member in a business our Outsource Specialists sit down with clients and develop a training process and ongoing schedule of tasks that staff will need to perform.

So for example with the Real Estate Industry, I work with clients to identify and bridge any training gaps to ensure that both the client and the outsourced staff member are equipped with the knowledge, tools and processes to ensure that staff member has the skills and support from the clients to hit the ground running from Day 1.

As part of our processes we also benchmark tasks to ensure staff are completing these tasks and as we are a managed office each staff member has a line manager in the Philippines to ensure if there are any skills gaps that the staff get the support that they need quickly and effectively.

Ok, that’s it

If you’d like to find out more about how outsourcing can work within your business you can call us anywhere within Australia on 1300 139 482.

This is Damien Barnett from Affordable Staff showing Australian businesses how to achieve business efficiency through outsourcing.