In this Q and A we’re going to answer :

  • What is the most challenging thing about working with overseas clients?
  • What do you think Australians think of the Philippines?
  • Describe your perfect work day?

Transcript of the video:

Faith Perez from Affordable Staff and welcome to our RAW Q&A session around outsourcing.

We’ve created these series of videos for businesses that have considered outsourcing and they have genuine questions or concerns that need answering.

The format? 3 questions and 3 answers based on over 275,000 hours of outsourcing experience.

Let’s get into it

What is the most challenging thing about working with overseas clients?

Tanya - I guess the most obvious challenge for me about working with overseas clients, you don't get to meet them personally and talk to them face to face. So sometimes, when you get a certain task done, you don't immediately get a feed back whether they are satisfied with the output you submitted to them. Likewise, it also becomes a challenge since you don't see that they are there in their office or if they are out on a client appointment. If you have a question which is related to the completion of your job, you have to wait for them to respond to your email or message and sometimes it would take them a number of days if they are very busy.

Patrick - The challenge with working for an Australian client is the delay, sometimes, with communication. The same with Tanya, sometimes we do get projects and we want to make sure that the clients are okay with the project. Sometimes, we have to wait especially if they are out of the office and away from their gadgets since our way of communication is skype or email so there is a delay with projects when working with clients overseas. 

Gail - With any relationship being at work, personal, or in any relationship communication is really important. So I would have to agree with you guys that we really need to communicate with our clients with the task. The delay is real, the struggle is real. We just need, sometimes, approval or a go signal to go ahead with new tasks if the current task that we have done is good to go. 

 

What do you think Australians think of the Philippines?

Gail - I think Australians think of the Philippines as a really good country. We have very friendly, amiable relationships with them. We do have our contrymen already migrated there and living there. And, likewise, Australians have chosen the Philippines as a place to retire to because it's a very welcoming and warm country. It's reflected in their trust in us in getting people to work for them.

Patrick - Australians look at the Philippines, in terms of business, as a country where you can get affordable and quality services especially in terms of offshoring and outsourcing.

Tanya - As what Gail has said, we have already developed a friendly relationship with Australia and Australian citizens. They view it as a place of hardworking and responsible people not just in terms of work. They see the quality of work we do for them that's why they trust us with their job. They outsource to us. 

 

Describe your perfect work day?

Patrick - I think a perfect work day especially here in Affordable Staff will probably be everyday. Unlike any other offices, they usually get routine task, here we face different challenges, different tasks from our clients everyday. That's one thing that I love about the office. It's a way for me to challenge myself as well to learn new things. I learn different things from my client everyday and also from my co-workers. That's one thing that really makes me think that's perfect work day. 

Tanya - A perfect work day is when no matter how many taks that you do for that particular day, no matter how stressed you are, it is knowing that the management and the client values you and the effort that you have put in that particular task. It is like being motivated to work harder to improve yourself. A simple 'thank you' is actually what makes my day perfect. 

Gail - What makes my day perfect is of course starting off with coffee so I like to think that the workplace is a place for caffeinating so you have to start the day with that. And also when you come in here in the office, in Affordable Staff, everybody greets you warmly with a 'good morning' so your mood is instantly in a great setting. And also, if you are having some difficulties in some task, everybody is willing to help out and if you are given a task that you were not used  to, it helps you to become better and it re-introduces you to what you thought you can't do but you actually can. So I agree with Patrick, everyday is a perfect day here in Affodrable Staff.

 

Ok, that’s it

If you’d like to find out more about how outsourcing can work within your business you can call us anywhere within Australia on 1300 139 482.

This is Faith Perez from Affordable Staff showing Australian businesses how to achieve business efficiency through outsourcing.